Privacy policy

Fair Go Coffee Roasters Limited

This Privacy Policy explains how Fair Go Coffee Roasters Limited collects, uses, stores and shares your personal information when you visit or use our website, purchase our products, take out a coffee subscription, contact us, or otherwise interact with us.

Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to sell our products and services online.

This Privacy Policy should be read alongside our Terms of Service, Refund & Returns Policy and Purchase Options Cancellation Policy. If there is any conflict between our Terms of Service and this Privacy Policy in relation to the collection, use or disclosure of personal information, this Privacy Policy will apply.

1. Who We Are

Fair Go Coffee Roasters Limited is the data controller responsible for the personal information described in this Privacy Policy.

You can contact us at:

Fair Go Coffee Roasters Limited
The Cake House
Hambridge
Langport
TA10 0AU

Email: contact@fairgocoffeeroasters.co.uk

2. Personal Information We Collect

The personal information we collect depends on how you interact with us. It may include:

· contact details, such as your name, delivery address, billing address, telephone number and email address;

· account information, such as your account login details, preferences and settings;

· order and transaction information, including products viewed or purchased, order history, returns, refunds, cancellations and subscription details;

· payment and transaction information made available to us by our payment providers, such as payment status, payment method and transaction references. Full payment card details are processed by our payment providers and are not collected or stored by us;

· communications you send to us, including customer service enquiries, complaints and requests;

· subscription information, including your selected products, delivery frequency, subscription status and changes, pauses or cancellations;

· device and technical information, such as your IP address, browser, device type and other identifiers; and

· information about how you use our website, including pages viewed and interactions with our online store.

3. How We Collect Your Information

We collect personal information:

· directly from you when you place an order, create an account, take out or manage a subscription, contact us or otherwise provide information to us;

· automatically when you use our website, including through cookies and similar technologies, subject to applicable consent requirements;

· from Shopify and other service providers that help us operate our website, process payments, fulfil orders, provide delivery services or support our business; and

· from other third parties where permitted by law.

4. How and Why We Use Your Personal Information

Under UK data protection law, we must have a lawful basis for using your personal information. We use personal information for the following purposes:

· Orders and delivery – to accept and process orders, take payment, arrange delivery, provide order updates and deal with returns and refunds. We do this because it is necessary to perform our contract with you.

· Coffee subscriptions – to set up and administer your subscription, process recurring payments, arrange recurring deliveries, communicate with you about your subscription and process changes, pauses or cancellations. We do this because it is necessary to perform our contract with you.

· Customer service – to respond to enquiries, complaints and requests and to maintain our relationship with customers. Depending on the circumstances, we do this to perform our contract with you or because it is in our legitimate interests to provide effective customer service.

· Accounting, tax and legal compliance – to maintain records and comply with our legal and regulatory obligations. We do this where processing is necessary to comply with a legal obligation.

· Security and fraud prevention – to protect our website, customers and business, authenticate accounts, prevent fraud and investigate suspicious or unlawful activity. We do this where necessary for our legitimate interests in protecting our business and customers and, where applicable, to comply with legal obligations.

· Improving our website and services – to understand how customers use our website and services and improve their operation. Where this involves non-essential cookies or similar technologies, we will obtain consent where required. Otherwise, we may rely on our legitimate interests where appropriate.

· Marketing – to send information about our products, offers and business where you have consented or where we are otherwise permitted to do so under applicable electronic marketing rules.

Where we rely on legitimate interests, we consider whether our interests are balanced against your rights and interests before carrying out the processing.

5. Marketing Communications

We may send you marketing communications by email where you have consented to receive them or where applicable law allows us to contact existing customers about similar products and you were given an opportunity to opt out.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the message or by contacting us at sales@fairgocoffeeroasters.co.uk.

Unsubscribing from marketing communications does not cancel a coffee subscription. To cancel or change a coffee subscription, please follow our Purchase Options Cancellation Policy. We may continue to send non-marketing messages that are necessary to administer your account, orders or subscription.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the online store, remember your preferences, understand how visitors use our website and, where you have agreed, support analytics, marketing and advertising.

Some cookies and similar technologies are necessary for the website to function and do not require your consent. Where UK law requires consent for non-essential cookies or similar technologies, we will ask for your consent before using them.

We use Consentmo to help us manage cookie consent and record your cookie preferences. When you first visit our website, you can accept or reject non-essential cookies and manage the categories of cookies you wish to allow. You can change or withdraw your consent at any time using the cookie preference controls available on our website.

For more information about the cookies and similar technologies we use, their purposes and how you can manage your choices, please see our separate Cookie Policy.

7. Shopify and Other Service Providers

Our online store is hosted by Shopify. Shopify processes personal information in order to provide and support the ecommerce services we use.

We may also share personal information with service providers where necessary to operate our business, including payment processors, delivery and fulfilment providers, IT and hosting providers, professional advisers and providers of analytics or marketing services that we actually use.

These organisations may process personal information on our behalf or, in some circumstances, as independent data controllers under their own privacy notices.

8. When We May Share Personal Information

We may disclose personal information:

· to Shopify and other suppliers and service providers where necessary to provide our services and operate our business;

· to delivery providers so that they can deliver your order;

· to payment providers so that payments and recurring subscription payments can be processed;

· to professional advisers such as accountants, lawyers or insurers where reasonably necessary;

· where required by law, regulation, court order or a competent public authority;

· where necessary to establish, exercise or defend legal claims or protect our rights, customers or business; or

· in connection with a sale, transfer, restructuring or other transaction involving all or part of our business, subject to appropriate safeguards.

We do not sell your personal information.

9. International Transfers

Some of our service providers, including providers supporting our ecommerce services, may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK to a country that is not recognised as providing an adequate level of protection, we will ensure that an appropriate safeguard recognised under UK data protection law is used, such as an approved contractual transfer mechanism, where required.

10. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to fulfil orders and subscriptions, maintain appropriate business and accounting records, comply with legal and tax obligations, resolve disputes and establish or defend legal claims.

Different categories of information may therefore be retained for different periods. When personal information is no longer required, we will delete or anonymise it where appropriate.

11. Security

We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No internet transmission or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping any account password or login credentials confidential.

12. Your Rights

Under UK data protection law, depending on the circumstances, you may have the right to:

· ask for access to the personal information we hold about you;

· ask us to correct inaccurate or incomplete personal information;

· ask us to delete your personal information in certain circumstances;

· ask us to restrict the way we use your personal information in certain circumstances;

· object to certain processing, including direct marketing;

· receive certain personal information in a portable format and, where applicable, ask us to transfer it to another organisation; and

· withdraw consent at any time where we rely on consent, without affecting processing carried out before consent was withdrawn.

These rights are not absolute and may be subject to exceptions under UK law. We may need to verify your identity before responding to a request.

To exercise your rights, please contact sales@fairgocoffeeroasters.co.uk.

13. Complaints

If you have a concern about how we use your personal information, please contact us first at sales@fairgocoffeeroasters.co.uk so that we can try to resolve it.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection. Information about making a complaint is available from the ICO at ico.org.uk.

14. Children's Information

Our products and services are not directed at children and we do not knowingly collect personal information from children for the purpose of selling our products to them. If you believe that a child has provided personal information to us inappropriately, please contact us.

15. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties. If you follow a link to another website or service, you should review its privacy information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements. We will publish the updated version on our website and change the 'Last updated' date. Where required by law, we will provide additional notice.

17. Contact Us

If you have any questions about this Privacy Policy, our use of your personal information or your data protection rights, please contact: