Cancellation policy

Fair Go Coffee Roasters Limited

This policy explains how you can cancel, pause or change a coffee subscription or other recurring purchase option with Fair Go Coffee Roasters Limited.

1. Cancelling a Subscription

You may cancel your subscription at any time.

You can cancel:

· through your online account, where this option is available; or

· by emailing sales@fairgocoffeeroasters.co.uk.

Please provide your name and the email address or order details associated with your subscription so that we can identify it.

There is no cancellation fee.

2. When Cancellation Takes Effect

Your cancellation will take effect before your next subscription order provided that we receive your cancellation before that order has been processed for dispatch.

If your next order has already been processed or dispatched when you cancel, that order may still be charged and delivered. Your cancellation will then apply to subsequent subscription orders.

3. Recurring Payments

By taking out a subscription, you authorise us to take recurring payments using the payment method you selected when setting up your subscription.

Payments will continue at the frequency selected by you until your subscription is cancelled.

Once your cancellation takes effect, we will not take any further subscription payments, other than any payment already due for an order that has been processed before cancellation.

4. Pausing or Changing Your Subscription

Where the functionality is available, you may be able to:

· pause your subscription;

· change the frequency of deliveries;

· change the coffee or quantity ordered;

· change your delivery details; or

· change your payment details.

Changes should be made before your next order is processed. Changes made after an order has been processed may only apply to subsequent deliveries.

5. Failed Payments

If we are unable to collect a subscription payment, we may attempt to collect the payment again.

We may pause or cancel your subscription if payment cannot be collected. We will not dispatch an order for which the required payment has not been received.

6. Price Changes

We may change the price of a subscription from time to time.

Where a price change affects an existing subscription, we will give you reasonable advance notice before the new price is charged.

You may cancel your subscription before the new price takes effect if you do not wish to continue at the new price.

7. Your Consumer Cancellation Rights

Your subscription cancellation rights under this policy are in addition to any cancellation or other rights you may have under applicable UK consumer law.

Cancellation of the ongoing subscription does not necessarily mean that an individual order which has already been processed can be cancelled or returned.

Returns and refunds for individual orders are dealt with under our Refund & Returns Policy.

Nothing in this policy affects your statutory rights, including your rights where goods are faulty, damaged, not as described or not of satisfactory quality.