Fair Go Coffee Roasters Limited

These Terms of Service apply to purchases from Fair Go Coffee Roasters Limited, including one-off online purchases, consumer coffee subscriptions and, where stated, wholesale or other business purchases. Please read them before placing an order.

1. About Us

We are Fair Go Coffee Roasters Limited. Our contact and postal address is The Cake House, Hambridge, Langport, TA10 0AU.

You can contact us at sales@fairgocoffeeroasters.co.uk.

2. These Terms

By placing an order with us, you agree that these Terms of Service apply to that order. If you are a consumer, nothing in these terms affects your statutory rights.

Our Refund & Returns Policy applies to returns and refunds for individual orders. Our Purchase Options Cancellation Policy applies to the cancellation, pausing and changing of subscriptions and other recurring purchase options. Those policies form part of the terms applying to the relevant purchase.

3. Products

We sell roasted coffee beans and, where requested or offered, ground coffee. Product descriptions, weights, roast information and other details are provided on our website or at the point of sale.

Coffee is a natural agricultural product. There may therefore be reasonable variations between batches in appearance, aroma and flavour. Images and tasting descriptions are illustrative and are intended to help describe the product.

You are responsible for selecting the appropriate grind for your intended brewing method where a choice of grind is offered.

4. Orders and Contract Formation

When you place an order, you are making an offer to purchase the products shown in your order. Receipt of an order confirmation does not necessarily mean that we have accepted the order.

A contract for the purchase of products is formed when we accept your order and take payment or otherwise confirm that the order has been accepted.

We may decline or cancel an order before dispatch where, for example, a product is unavailable, there is an obvious pricing or description error, payment cannot be authorised, or we reasonably suspect fraud or misuse. If we have taken payment for an order we do not accept, we will refund it.

5. Prices and Payment

Prices will be shown at the point of purchase. Any applicable delivery charges will be shown before you complete your order.

You must provide a valid payment method and accurate billing information. Payment may be taken when you place your order or, for subscriptions, in accordance with the recurring payment arrangements described below.

6. Delivery

We will deliver to the address supplied when the order is placed. You are responsible for ensuring that the delivery details are accurate.

We aim to roast, prepare and dispatch orders within 1 working day of receiving your order, but this is a target rather than a guaranteed dispatch time.

Delivery timeframes shown at checkout are estimates and may vary depending on when your order is dispatched and the delivery service used. If delivery is materially delayed, please contact us.

Risk in the goods passes to a consumer when the goods are delivered to you or to a person identified by you to receive them, subject to applicable law.

7. Coffee Subscriptions

If you choose a coffee subscription, you are purchasing coffee on a recurring basis at the frequency and price displayed when you subscribe.

By starting a subscription, you authorise us or our payment provider to charge your selected payment method for each recurring order until the subscription is cancelled.

The frequency, products, quantities and price applicable to your subscription will be those shown when you subscribe, as subsequently changed by you or by us in accordance with these terms.

You may cancel your subscription at any time. Detailed instructions on cancellation, when cancellation takes effect, pausing or changing a subscription, failed payments and subscription price changes are set out in our Purchase Options Cancellation Policy.

Where available, you may manage your subscription through your online account. You may also contact us at sales@fairgocoffeeroasters.co.uk.

There is no cancellation fee. Cancellation of a subscription does not automatically cancel an individual order that has already been processed for dispatch. Returns and refunds for individual orders are dealt with under our Refund & Returns Policy.

8. Subscription Price Changes

We may change subscription prices from time to time. If a change affects an existing consumer subscription, we will give reasonable advance notice before charging the new price. You may cancel the subscription before the new price takes effect if you do not wish to continue.

9. Consumer Cancellation, Returns and Refunds

If you are a consumer purchasing online, you may have statutory rights to cancel certain purchases. The way those rights apply can depend on the nature and condition of the goods.

Our Refund & Returns Policy explains our return process, including the treatment of opened coffee, faulty or damaged goods, incorrect orders, return postage and refunds.

Your contractual rights under our policies are in addition to, and do not limit, rights that cannot lawfully be excluded under UK consumer law.

10. Faulty, Damaged or Incorrect Goods

If goods are faulty, damaged, not as described or incorrectly supplied, please contact us at sales@fairgocoffeeroasters.co.uk as soon as reasonably possible, quoting your order number and details of the problem.

We may ask for photographs where this will help us investigate. Any remedy will be provided in accordance with your statutory rights and our Refund & Returns Policy.

11. Wholesale and Business Customers

If you purchase wholly or mainly for business purposes, you are a business customer rather than a consumer. Consumer cancellation rights do not apply to business purchases.

Any separate wholesale quotation, price list, credit terms or written agreement agreed with you will apply in addition to these terms. If there is a conflict, the specifically agreed business terms will take priority for that order.

Unless otherwise agreed in writing, payment is due in accordance with the payment terms stated on our invoice or order confirmation.

12. Product Availability

All products are subject to availability. We may substitute, withdraw or discontinue products or coffee origins from time to time. We will not make a material substitution to a paid order without informing you where this is reasonably practicable.

13. Our Responsibility to Consumers

We are responsible for losses you suffer that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.

We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory rights in relation to goods.

We are not responsible for business losses suffered by a consumer, because our consumer products are supplied for private use.

14. Our Responsibility to Business Customers

For business customers, we will not be liable for indirect or consequential loss, loss of profit, loss of business, loss of revenue, loss of anticipated savings or loss of goodwill, except to the extent that liability cannot lawfully be excluded.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited.

15. Events Outside Our Control

We will not be responsible for delay or failure caused by events outside our reasonable control. If such an event materially affects an order, we will take reasonable steps to minimise the effect and will contact you where appropriate.

16. Website and Intellectual Property

The content of our website, including our branding, text, photographs, graphics and other material, is owned by us or used with permission and is protected by intellectual property laws.

You may use our website for personal and lawful purposes. You must not misuse the website, interfere with its operation, introduce malicious code, attempt unauthorised access, or copy or commercially exploit protected content without permission.

17. Personal Information

We will use personal information in accordance with our Privacy Policy and applicable data protection law. Payment information may also be processed by our payment service providers.

18. Changes to These Terms

We may update these terms from time to time. The terms applying to a one-off order will normally be those in force when the order was placed.

Where a change materially affects an existing subscription, we will provide appropriate notice where required and will not remove any statutory right you have to cancel or otherwise end the subscription.

19. Complaints and Contact

If you have a question or complaint about an order, please contact us at sales@fairgocoffeeroasters.co.uk.

Fair Go Coffee Roasters Limited
The Cake House
Hambridge
Langport
TA10 0AU

20. Law and Jurisdiction

These terms are governed by the laws of England and Wales.

If you are a consumer resident in Scotland or Northern Ireland, you may also have the right to bring proceedings in the courts of the part of the United Kingdom in which you live. Business customers agree that the courts of England and Wales will have exclusive jurisdiction, subject to any separate written agreement.

Last updated: 29 September 2026

Important: These terms are intended as practical website terms for Fair Go Coffee Roasters Limited. Consumer and subscription law can change, so the terms and checkout/subscription process should be reviewed when the new UK subscription-contract regime comes into force.